Then, the Customer must complete and send, to the email address
In the event that the data provided is unsuitable, ASA Plastici S.r.l. will have the right to not accept the non-conformity, or a quote will be issued and the product will be managed outside the Warranty.
Once the authorization for the return of the goods has been received, the customer must send, at his own expense, the goods together with a photocopy of the duly completed return form to the following address: ASA Plastici S.r.l. Via Marconi 7, 20090 Trezzano s/N – MI.
Once the product has been received and the conditions for the operation of the guarantee have been ascertained, the customer will be contacted to be informed of the estimated time for the completion of the repair or for the replacement of the Product itself.
If you need more information, consult our documentation on Guarantee and Returns
Foreword
The guarantee policy for the products sold by ASA Plastici S.r.l. differs according to whether the buyer is a ‘Consumer’ or a ‘Professional’ as per the provisions of the Consumers’ Code.
- Consumer buyers
These guarantee conditions refer exclusively to Consumer buyers, i.e. any natural person who is acting for purposes which are outside his/her enterprise, trade, business or profession.
- Warranty duration
The products are guaranteed against any defect in conformity, as envisaged in the Consumers’ Code, for a period of 24 months starting from the date of product delivery.
The legal guarantee is the seller’s responsibility and regards the goods sold by the seller through the Internet website: shop.asaplastici.com/
- Commitment to remedy the defect
During the period of validity of this Warranty, should the product’s lack of conformity be verified and acknowledged due to defects in workmanship, ASA Plastici S.r.l. undertakes to eliminate the defect via the repair or replacement of the product’s defective component or of the product as a whole. In order to be entitled to apply the legal guarantee, the Consu
In order to be entitled to apply the legal guarantee, the Consumer is required to report the conformity defect of the product within two months after discovery and to demonstrate the date of delivery of the product via a valid purchase document (receipt or invoice).
To obtain an intervention under warranty, the Client will contact ASA Plastici S.r.l. by calling (+39) 024455894 from 8:30 a.m. to 12:30 p.m. and from 1:30 to 5.30 p.m., Mondays to Fridays, or by writing an e-mail to:
Following that, the Client will fill in and send to the e-mail address indicated above or by mail the returns form indicating all of the data required to demonstrate that the product purchased is eligible for return. To improve the service and reduce waiting time for assistance, clients are invited to provide all of the information requested in the returns form. Should the data provided not be deemed suitable, ASA Plastici S.r.l. has the right to not accept the non-conformity, or an estimate will be issued and the product will be handled out of warranty.
After receiving authorization to return the goods, the Client will send the product at their own expense together with a photocopy of the fully compiled returns form to the following address: ASA Plastici S.r.l. Via Marconi 7, 20090 Trezzano s/N – MI – Italia.
ASA Plastici S.r.l. undertakes to have the repairs completed in as short a time as possible after the request and so as not to cause major inconvenience to the Client.
If the Warranty Clauses are met, the product will be repaired or replaced and shipped back to the client free of charge.
- Warranty exemption clauses
– The Warranty is to be considered NULL AND VOID when the product has been tampered with (the opening of a product is equivalent to tampering).
– The Warranty is to be considered NULL AND VOID when the device’s label or identification data are altered or removed or when the cables supplied with it have been modified or tampered with.
– The Warranty is to be considered NULL AND VOID when the product has been used, installed or connected incorrectly, misused, used unskillfully or damaged by accidental causes, liquid spills, condensation, natural events, incorrect transport methods or physical breakage.
– The Warranty is to be considered NULL AND VOID when damage is proved to be caused by product modification, by product repair or by alterations to the product implemented without previous written authorization by ASA Plastici S.r.l.
– The Warranty does not cover damage caused by electrostatic discharge, electric discharge conducted/induced because of lightning or other phenomena not ascribable to the Product.
– The Warranty does not cover aesthetic damage to the product, such as scratches, dents, cuts, or other damage attributable to shocks and/or falls.
- Out of warranty assistance and its costs
Once the Product has been sent, if it is ascertained that the Warranty Clauses are not met, the Client will be notified about the kind of defect found and the estimated costs for its repair/replacement. Such costs (inclusive of handling and testing expenses) will be charged entirely to the Client along with the Product shipping costs.
Fixed costs: handling, testing and shipping: 80.00 € + VAT
Labor costs: man-hours will be charged to the client at a maximum cost of 38 €/h VAT included, with a minimum amount, per single operations, equivalent to half an hour of work.
- Professional buyers (purchases with VAT number)
These guarantee conditions refer exclusively to Professional buyers (purchases with VAT number), i.e. purchases made by any natural or legal person who is acting for purposes related to his/her enterprise, trade, business or profession.
- Warranty duration
The products are guaranteed for a period of 12 months starting from the date of product delivery.
The legal guarantee is the seller’s responsibility and regards the goods sold by the seller through the Internet website:: https://shop.asaplastici.com/
- Commitment to remedy the defect
During the period of validity of this Warranty, should the product’s lack of conformity be verified and acknowledged due to defects in workmanship, ASA Plastici S.r.l. undertakes to eliminate the defect via the repair or replacement of the product’s defective component or of the product as a whole. A credit note may be requested only if the replacement or repair turn out to be impossible.
In order to be entitled to apply the guarantee, the purchaser is required to report the fault/defect within 8 days after discovery and to demonstrate the date of delivery of the product via a valid purchase document (invoice).
To obtain an intervention under warranty, the Client will contact ASA Plastici S.r.l. by calling (+39) 024455894 from 8:30 a.m. to 12:30 p.m. and from 1:30 to 5.30 p.m., Mondays to Fridays, or by writing an e-mail to:
Following that, the Client will fill in and send to the e-mail address indicated above or by mail the returns form indicating all of the data required to demonstrate that the product purchased is eligible for return. To improve the service and reduce waiting time for assistance, clients are invited to provide all of the information requested in the returns form. Should the data provided not be deemed suitable, ASA Plastici S.r.l. has the right to not accept the non-conformity, or an estimate will be issued and the product will be handled out of warranty.
After receiving authorization to return the goods, the Client will send the product at their own expense together with a photocopy of the fully compiled returns form to the following address: ASA Plastici S.r.l. Via Marconi 7, 20090 Trezzano s/N – MI – Italia.
Once the product has been received and the requisites for honouring the terms of the warranty have been verified, the Client will be notified regarding the estimated time of repair or of replacement of the product.
ASA Plastici S.r.l. undertakes to have the repairs completed in as short a time as possible after the request and so as not to cause major inconvenience to the Client.
If the Warranty Clauses are met, the product will be repaired or replaced and shipped back to the client free of charge.
- Warranty exemption clauses
– The Warranty is to be considered NULL AND VOID when the product has been tampered with (the opening of a product is equivalent to tampering).
– The Warranty is to be considered NULL AND VOID when the device’s label or identification data are altered or removed or when the cables supplied with it have been modified or tampered with.
– The Warranty is to be considered NULL AND VOID when the product has been used, installed or connected incorrectly, misused, used unskillfully or damaged by accidental causes, liquid spills, condensation, natural events, incorrect transport methods or physical breakage.
– The Warranty is to be considered NULL AND VOID when damage is proved to be caused by product modification, by product repair or by alterations to the product implemented without previous written authorization by ASA Plastici S.r.l.
– The Warranty does not cover damage caused by electrostatic discharge, electric discharge conducted/induced because of lightning or other phenomena not ascribable to the Product.
– The Warranty does not cover aesthetic damage to the product, such as scratches, dents, cuts, or other damage attributable to shocks and/or falls.
- Out of warranty assistance and its costs
Once the Product has been sent, if it is ascertained that the Warranty Clauses are not met, the Client will be notified about the kind of defect found and the estimated costs for its repair/replacement. Such costs (inclusive of handling and testing expenses) will be charged entirely to the Client along with the Product shipping costs.
Fixed costs: handling, testing and shipping: 80.00 € + VAT
Labor costs: man-hours will be charged to the client at a maximum cost of 38 €/h VAT included, with a minimum amount, per single operations, equivalent to half an hour of work.
In any case, the Client will be asked to approve the estimate before the repair/replacement is effected.
Disposal of electrical and electronic equipment
Disposal of electrical and electronic equipment
The electricaI/electronic equipment you have purchased or that you wish to dispose of at the end of its life cycle cannot be disposed of together with normal household waste. It must be returned for free to an approved collection facility to be processed in an environmentally responsible manner. For a list of such facilities, please visit www.cdcraee.it
Collection of Used Products of equivalent type (Art. 22 of Leg. Decree No. 49/2014) In compliance with the provisions of Legislative Decree No. 49 dated 14 March 2014, ASA Plastici S.r.l. (registered with the National Association of Environmental Operators category 3bis under No. ……..), for every supply of new electrical and electronic equipment (EEE) to a household, purchased through the Asaplastici online store website, offers the Consumer the free take-back, on a one for one basis, of the used EEE (consumables excluded) to be disposed of as waste, on the condition that it be of a type equivalent to the newly purchased EEE (equivalent WEEE). The take-back of the equivalent WEEE (waste electrical and electronic equipment) will be done at the premises where the new EEE is delivered. To obtain the free take-back service for the equivalent WEEE, the Consumer must express this request when ordering the new EEE or within maximum 180 working days from the date of invoice issue, by contacting ASA Plastici S.r.l. by sending an e-mail to the address
The Client who has purchased on a Consumer basis has the right to withdraw from the contract without penalty and without the obligation to explain why at any time in the 14-day period starting from the date of product delivery (“Cooling-off period”).
In that case, the Client will be refunded the price paid for the purchase of the product as well as any shipping costs paid to receive the product. Standard shipping expenses will be refunded.
To exercise the right of withdrawal, the Client will contact ASA Plastici S.r.l. by calling (+39) 024455894 from 8:30 a.m. to 12:30 p.m. and from 1:30 to 5.30 p.m., Mondays to Fridays, or by writing an e-mail to:
To this end, the consumer can use the returns form provided and send it duly filled in within 14 days after receiving the goods.
After receiving authorization to return the goods, the Client will send the product at their own expense together with a photocopy of the fully compiled returns form to the following address: ASA Plastici S.r.l. Via Marconi 7, 20090 Trezzano s/N – MI – Italia.
Once the integrity of the returned goods has been verified, ASA Plastici S.r.l. will send the Consumer the refund of the entire amount paid within 30 (thirty) days. The refund will be done using the credit card data provided by the Consumer when compiling the Order or, alternatively, via wire transfer to the bank coordinates provided by the Consumer.
In any case, any amounts paid to return the goods will not be refunded.
EXCLUSION OF WITHDRAWAL RIGHTS
The right to receive a refund is totally excluded when the integrity of the goods is found to be lacking (package and/or its contents), i.e. when ASA Plastici S.r.l. finds that:
- the original external packaging and/or internal packaging is missing;
- the product’s integrating elements (accessories, cables, manuals, parts, etc.) are missing or the product shows the presence of anomalies;
- the product is damaged due to causes other than transport;
- the product shows signs of being used (dirt) that have compromised its integrity.
- The return of non-integral, deteriorated products or products without their original accessories and parts will be rejected by ASA Plastici S.r.l. and will be returned to the sender with charge of all additional shipping expenses.
- In order to limit damages to the original packaging, it is recommended that it be placed in a second box along with the returns form. In any case, the application of labels or adhesive tape directly onto the original packaging should be avoided.
Herein after, the term “Supplier” indicates the company ASA PLASTICI SRL with registered office in VIA BUONARROTI 58/60, 20090 TREZZANO SUL NAVIGLIO (ITALIA), VAT No. 02526270158. Herein after, the term “Client” indicates the client who performs the purchase. The Supplier and the Client are jointly indicated as “the Parties”.
1 – PURPOSE AND SCOPE OF APPLICATION OF THE GENERAL TERMS AND CONDITIONS
1.1 – The general terms and conditions given herein govern all current and future contract relations between the Parties regarding the supply of furniture hardware and accessories. They must be accompanied by any special terms and conditions agreed to in writing between the Parties or entered in the written confirmation of the Supplier accepting the order. 1.2 – Unless specifically approved in writing by the Supplier, any different general or special terms and conditions given or quoted by the Client in their correspondence with the Supplier will be deemed null and void.
2 – FORMATION OF THE CONTRACT
2.1 – The supply contract is officialised with the written confirmation (via e-mail) by the Supplier accepting the order. 2.2 – Should the conditions indicated in the Client’s order differ from those of the Supplier’s written confirmation, however, the latter will be considered a new proposal and the contract will be intended as officialised when the Client starts executing it or accepts the products without express written reservation. 2.3 – Any offers by the Supplier are considered valid only for the period of time indicated in such proposals and exclusively for the entire supply of the product(s) proposed. 2.4 – For every order, the Client shall specify all of the data necessary for billing (the Client not having VAT number will provide the taxpayer’s ID code) and at least one telephone number so as to allow the courier to contact them in the event of delivery problems.
3 – TECHNICAL DATA, DRAWINGS, DOCUMENTS PERTAINING TO THE SUPPLY
3.1 – The data and illustrations given in the catalogues, leaflets, circular letters or other illustration documents of the Supplier are purely indicative. These data have no binding value unless expressly described as such in the Supplier’s order confirmation. 3.2 – The Supplier reserves the right to make changes to their products at any time as they see fit, notifying the Client about them for installation purposes. 3.3 – Should the Client propose modifications to the products, the mandatory execution of such modifications will come into effect only under a full written agreement between the Parties regarding the changes that these modifications may cause to the previously established prices and delivery schedule. The prices may also change should the quantities ordered be reduced or should faster delivery be requested compared to that previously agreed. 3.4 – The Client expressly agrees not to use, for reasons other than those envisaged in the supply contract, the drawings, technical data and findings relating to the products supplied that remain property of the Supplier and that the Client may not release to third parties nor reproduce without written authorization.
4 – EXCLUSIONS
4.1 – The supply does not include: the installation of the products supplied, specific tests, manuals and training courses, start-up assistance and any services and charges not mentioned in the Supplier’s written confirmation accepting the order.
5 – DELIVERY AND SHIPPING
5.1 – For all orders made on the website shop.asaplastici.com for whatever amount and shipped within Italy) shipping costs will be included in the supply and will be care of the Supplier. Should the Client choose Cash On Delivery payment method, the Client will be charged 5.00 euros for COD costs. 5.2 – With the handing over of the materials to the carrier, the Supplier is lifted of all delivery obligations and all of the risks regarding the materials are transferred to the Client, including when the Supplier is in charge of shipping. 5.3 – Delivery terms are indicative and are expressed in working days. Orders made on shop.asaplastici.com are processed according to the schedule indicated in the order confirmation. Most orders are processed within 2 working days from receipt of payment or of the Client’s confirmation of COD (Cash On Delivery) payment. As regards the express courier GLS, delivery time is usually within 24-48 hours from order execution. 5.4 – Delivery times are legally extended:
- when the Client fails to provide promptly the data required for supply or asks for changes after ordering;
- when causes beyond the Supplier’s will and control, including sub-supplier delays, prevent delivery within the due date indicated or make delivery disproportionately expensive;
- when the Client is not up to date with payments.
5.5 – Without prejudice to the provisions indicated in Art. 11 further below, should the Client fail to accept delivery of the products for causes attributable to the Client or, anyhow, for reasons beyond the Supplier’s control, the Client will take on the risks and charges for their holding. 5.6 – Should the Parties have agreed that the Supplier is obligated to pay a penalty in the event of a delay in delivery, the Client may not ask for amounts greater than a penalty by way of compensation for any damages caused by the delay. 5.7 – The Client will indicate in the order at least one telephone number so as to allow the courier to contact him/her in the event of problems on delivery. Should delivery not be successful due to causes not attributable to the Supplier or to the carrier, after 2 consecutive attempts to deliver, the Client will be charged with the holding fees or with re-delivery charges as quantified by the carrier, or the Client may pick up the product at the carrier’s depot.
6 – ASSEMBLY
6.1 – On-site assembly and testing are at the Client’s expense.
7 – PAYMENTS
.1 – Unless otherwise agreed, the Client will make payments within the terms indicated in the written confirmation for order acceptance at the Supplier’s domicile or at the bank indicated by the Supplier. In the event of delay in payment, the Client will be charged with default interest, without prejudice to the Supplier’s right to claim further damages and the termination of the contract as per the provisions of Art. 11 further below. 7.2 – Any disputes arising between the Parties will not exempt the Client from the obligation of complying with the terms and conditions of payment.
8 – WARRANTY
The Supplier will replace or repair the products or items supplied, or will refund the corresponding price when, despite the Client’s correct and diligent use, any defects are observed that must be notified to the Supplier within and no later than 12 (twelve) months from the date of delivery, or within a different period indicated each time by the Supplier for specific items, or as established by law. The items or components or parts thereof to which the dispute refers, will be returned to the Supplier within the period of time indicated in the Guarantees and returns section, after being adequately packed, with shipment paid by the Client, and in compliance with any special instructions previously imparted at the time of supply or later. The items or components or part thereof returned will be accompanied by a note with a description of the defect as well as any information indicated or requested by the Supplier at the time of supply or later. All products or items or parts thereof replaced by the Supplier will become the Supplier’s exclusive property. This warranty replaces any warranty or other order established by law regarding the quality or suitability of products for specific uses, barring those provisions that by law do not allow for exemptions.
9 – SUPPLIER’S LIABILITY
9.1 – The Supplier is the only subject liable for the correct operation of the products supplied in terms of the characteristics and performance expressly indicated by the Supplier. The Supplier will not be held liable, instead, for any product malfunction due to its misuse or to non-compliance with the assembly and disassembly instructions. 9.2 – In any case, except in the cases governed under Pres. Decree No. 224 dated 24 May 1988, and without prejudice to the provisions of Art. 1229 of the Italian Civil Code, the Client may not claim indirect damages, lost profit or production losses, nor claim by way of compensation any sums greater than the value of the goods supplied.
10 – RETENTION OF TITLE
10.1 – The Supplier will retain ownership over the products supplied until the agreed upon price is paid in full.
11 – EXPRESS TERMINATION CLAUSE AND TERMINATION CONDITIONS
11.1 – The supply contract will be terminated by law pursuant to Art. 1456 of the Italian Civil Code ensuing from the Supplier’s simple written statement expressing the wish of the latter to apply the express termination clause when the Client:
- omits or delays any payments due;
- delays or does not accept delivery of the products within the terms envisaged in Art. 5 above;
- does not comply with the confidentiality obligations indicated in Art. 3.4 above.
12 – CONVENTIONAL WITHDRAWAL
12.1 – Should the Client decrease the guarantees previously provided or fail to provide the guarantees promised, the Supplier will have the right to withdraw from the contract.
13 – APPLICABLE LAWS
13.1 – All supply contracts in Italy or abroad under these general terms and conditions are governed by Italian law.
14 – EXCLUSIVE JURISDICTION
14.1 – As regards whatever dispute regarding the execution, interpretation, validity or termination of supply contracts entered into by the Parties, even when action is brought by the Client, the competent court will be exclusively that of the Supplier. When the action is brought by the Supplier, any Court established by law will have jurisdiction in addition to the Supplier’s Court of Competence. The Supplier’s Court of Competence is the Court of Milan.
