Guarantees and Returns

Foreword

The guarantee policy for the products sold by ASA Plastici S.r.l. differs according to whether the buyer is a ‘Consumer’ or a ‘Professional’ as per the provisions of the Consumers’ Code.

Consumer buyers

These guarantee conditions refer exclusively to Consumer buyers, i.e. any natural person who is acting for purposes which are outside his/her enterprise, trade, business or profession.

Warranty duration

The products are guaranteed against any defect in conformity, as envisaged in the Consumers’ Code, for a period of 24 months starting from the date of product delivery.

The legal guarantee is the seller’s responsibility and regards the goods sold by the seller through the Internet website: shop.asaplastici.com/

Commitment to remedy the defect

During the period of validity of this Warranty, should the product’s lack of conformity be verified and acknowledged due to defects in workmanship, ASA Plastici S.r.l. undertakes to eliminate the defect via the repair or replacement of the product’s defective component or of the product as a whole. In order to be entitled to apply the legal guarantee, the Consu

In order to be entitled to apply the legal guarantee, the Consumer is required to report the conformity defect of the product within two months after discovery and to demonstrate the date of delivery of the product via a valid purchase document (receipt or invoice).

To obtain an intervention under warranty, the Client will contact ASA Plastici S.r.l. by calling (+39) 024455894 from 8:30 a.m. to 12:30 p.m. and from 1:30 to 5.30 p.m., Mondays to Fridays, or by writing an e-mail to: ecommerce@asaplastici.it.

Following that, the Client will fill in and send to the e-mail address indicated above or by mail the returns form indicating all of the data required to demonstrate that the product purchased is eligible for return. To improve the service and reduce waiting time for assistance, clients are invited to provide all of the information requested in the returns form. Should the data provided not be deemed suitable, ASA Plastici S.r.l. has the right to not accept the non-conformity, or an estimate will be issued and the product will be handled out of warranty.

After receiving authorization to return the goods, the Client will send the product at their own expense together with a photocopy of the fully compiled returns form to the following address: ASA Plastici S.r.l. Via Marconi 7, 20090 Trezzano s/N – MI – Italia.

ASA Plastici S.r.l. undertakes to have the repairs completed in as short a time as possible after the request and so as not to cause major inconvenience to the Client.

If the Warranty Clauses are met, the product will be repaired or replaced and shipped back to the client free of charge.

Warranty exemption clauses

– The Warranty is to be considered NULL AND VOID when the product has been tampered with (the opening of a product is equivalent to tampering).

– The Warranty is to be considered NULL AND VOID when the device’s label or identification data are altered or removed or when the cables supplied with it have been modified or tampered with.

– The Warranty is to be considered NULL AND VOID when the product has been used, installed or connected incorrectly, misused, used unskillfully or damaged by accidental causes, liquid spills, condensation, natural events, incorrect transport methods or physical breakage.

– The Warranty is to be considered NULL AND VOID when damage is proved to be caused by product modification, by product repair or by alterations to the product implemented without previous written authorization by ASA Plastici S.r.l.

– The Warranty does not cover damage caused by electrostatic discharge, electric discharge conducted/induced because of lightning or other phenomena not ascribable to the Product.

– The Warranty does not cover aesthetic damage to the product, such as scratches, dents, cuts, or other damage attributable to shocks and/or falls.

Out of warranty assistance and its costs

Once the Product has been sent, if it is ascertained that the Warranty Clauses are not met, the Client will be notified about the kind of defect found and the estimated costs for its repair/replacement. Such costs (inclusive of handling and testing expenses) will be charged entirely to the Client along with the Product shipping costs.

Fixed costs: handling, testing and shipping: 80.00 € + VAT

Labor costs: man-hours will be charged to the client at a maximum cost of 38 €/h VAT included, with a minimum amount, per single operations, equivalent to half an hour of work.

Professional buyers (purchases with VAT number)

These guarantee conditions refer exclusively to Professional buyers (purchases with VAT number), i.e. purchases made by any natural or legal person who is acting for purposes related to his/her enterprise, trade, business or profession.

Warranty duration

The products are guaranteed for a period of 12 months starting from the date of product delivery.

The legal guarantee is the seller’s responsibility and regards the goods sold by the seller through the Internet website:: https://shop.asaplastici.com/

Commitment to remedy the defect

During the period of validity of this Warranty, should the product’s lack of conformity be verified and acknowledged due to defects in workmanship, ASA Plastici S.r.l. undertakes to eliminate the defect via the repair or replacement of the product’s defective component or of the product as a whole. A credit note may be requested only if the replacement or repair turn out to be impossible.

In order to be entitled to apply the guarantee, the purchaser is required to report the fault/defect within 8 days after discovery and to demonstrate the date of delivery of the product via a valid purchase document (invoice).

Once the product has been received and the requisites for honouring the terms of the warranty have been verified, the Client will be notified regarding the estimated time of repair or of replacement of the product.

ASA Plastici S.r.l. undertakes to have the repairs completed in as short a time as possible after the request and so as not to cause major inconvenience to the Client.

If the Warranty Clauses are met, the product will be repaired or replaced and shipped back to the client free of charge.

Warranty exemption clauses

– The Warranty is to be considered NULL AND VOID when the product has been tampered with (the opening of a product is equivalent to tampering).

– The Warranty is to be considered NULL AND VOID when the device’s label or identification data are altered or removed or when the cables supplied with it have been modified or tampered with.

– The Warranty does not cover damage caused by electrostatic discharge, electric discharge conducted/induced because of lightning or other phenomena not ascribable to the Product.

– The Warranty does not cover aesthetic damage to the product, such as scratches, dents, cuts, or other damage attributable to shocks and/or falls.

Out of warranty assistance and its costs

Fixed costs: handling, testing and shipping: 80.00 € + VAT

Labor costs: man-hours will be charged to the client at a maximum cost of 38 €/h VAT included, with a minimum amount, per single operations, equivalent to half an hour of work.

In any case, the Client will be asked to approve the estimate before the repair/replacement is effected.

Disposal of electrical and electronic equipment

The electricaI/electronic equipment you have purchased or that you wish to dispose of at the end of its life cycle cannot be disposed of together with normal household waste. It must be returned for free to an approved collection facility to be processed in an environmentally responsible manner. For a list of such facilities, please visit www.cdcraee.it

Collection of Used Products of equivalent type (Art. 22 of Leg. Decree No. 49/2014) In compliance with the provisions of Legislative Decree No. 49 dated 14 March 2014, ASA Plastici S.r.l. (registered with the National Association of Environmental Operators category 3bis under No. ……..), for every supply of new electrical and electronic equipment (EEE) to a household, purchased through the Asaplastici online store website, offers the Consumer the free take-back, on a one for one basis, of the used EEE (consumables excluded) to be disposed of as waste, on the condition that it be of a type equivalent to the newly purchased EEE (equivalent WEEE). The take-back of the equivalent WEEE (waste electrical and electronic equipment) will be done at the premises where the new EEE is delivered. To obtain the free take-back service for the equivalent WEEE, the Consumer must express this request when ordering the new EEE or within maximum 180 working days from the date of invoice issue, by contacting ASA Plastici S.r.l. by sending an e-mail to the address ecommerce@asaplastici.it and attaching a copy of the purchase invoice to the request for take-back service. The quantity of equivalent WEEE the request for take-back may refer to must not be more than the quantity of products of the same type purchased. Once we have verified the validity of the request, we will organise the pick-up of the equivalent WEEE using authorised carriers who will contact the Consumer in order to set the date for collection. On that date, the Consumer must make sure the equivalent WEEE is ready for take-back (disconnected from mains, etc.). Take-back may be refused if there is the risk of contamination of the personnel sent to carry out the take-back or should it be obvious that the equivalent WEEE does not contain its essential components or contains waste other than WEEE.