How to make a return

Then, the Customer must complete and send, to the email address This email address is being protected from spambots. You need JavaScript enabled to view it. or by post, the return form indicating all the data to demonstrate that the purchased product is suitable for this purpose. To improve the service and reduce intervention times, customers are invited to provide all the data requested in the return form.

In the event that the data provided is unsuitable, ASA Plastici S.r.l. will have the right to not accept the non-conformity, or a quote will be issued and the product will be managed outside the Warranty.

Once the authorization for the return of the goods has been received, the customer must send, at his own expense, the goods together with a photocopy of the duly completed return form to the following address: ASA Plastici S.r.l. Via Marconi 7, 20090 Trezzano s/N – MI.

Once the product has been received and the conditions for the operation of the guarantee have been ascertained, the customer will be contacted to be informed of the estimated time for the completion of the repair or for the replacement of the Product itself.

If you need more information, consult our documentation on Guarantee and Returns

Download Return Form (PDF)