Right of withdrawal from contract
The Client who has purchased on a Consumer basis has the right to withdraw from the contract without penalty and without the obligation to explain why at any time in the 14-day period starting from the date of product delivery (“Cooling-off period”).
In that case, the Client will be refunded the price paid for the purchase of the product as well as any shipping costs paid to receive the product. Standard shipping expenses will be refunded.
To exercise the right of withdrawal, the Client will contact ASA Plastici S.r.l. by calling (+39) 024455894 from 8:30 a.m. to 12:30 p.m. and from 1:30 to 5.30 p.m., Mondays to Fridays, or by writing an e-mail to: firstname.lastname@example.org.
To this end, the consumer can use the returns form provided and send it duly filled in within 14 days after receiving the goods.
After receiving authorization to return the goods, the Client will send the product at their own expense together with a photocopy of the fully compiled returns form to the following address: ASA Plastici S.r.l. Via Marconi 7, 20090 Trezzano s/N – MI – Italia.
Once the integrity of the returned goods has been verified, ASA Plastici S.r.l. will send the Consumer the refund of the entire amount paid within 30 (thirty) days. The refund will be done using the credit card data provided by the Consumer when compiling the Order or, alternatively, via wire transfer to the bank coordinates provided by the Consumer.
In any case, any amounts paid to return the goods will not be refunded.
EXCLUSION OF WITHDRAWAL RIGHTS
The right to receive a refund is totally excluded when the integrity of the goods is found to be lacking (package and/or its contents), i.e. when ASA Plastici S.r.l. finds that:
- the original external packaging and/or internal packaging is missing;
- the product’s integrating elements (accessories, cables, manuals, parts, etc.) are missing or the product shows the presence of anomalies;
- the product is damaged due to causes other than transport;
- the product shows signs of being used (dirt) that have compromised its integrity.
- The return of non-integral, deteriorated products or products without their original accessories and parts will be rejected by ASA Plastici S.r.l. and will be returned to the sender with charge of all additional shipping expenses.
- In order to limit damages to the original packaging, it is recommended that it be placed in a second box along with the returns form. In any case, the application of labels or adhesive tape directly onto the original packaging should be avoided.