Your cart is empty
Warranty and Returns
Introduction
The warranty regime for products sold by ASA Plastici S.r.l. differs depending on whether the purchaser is a “Consumer” or a “Professional” as defined by the Consumer Code.
Consumer Purchasers
These warranty conditions apply exclusively to Consumer purchasers—i.e., natural persons acting for purposes unrelated to any business, commercial, craft, or professional activity they may carry out.
- Warranty Duration
Products are guaranteed against any defect of conformity, as provided by the Consumer Code, for a period of 24 months from the date of product delivery.
The legal warranty is the responsibility of the seller and applies to goods sold through the website: shop.asaplastici.com/
- Commitment to Remedy the Defect
During the validity period of this Warranty, should a lack of conformity due to manufacturing defects be verified and recognized, ASA Plastici S.r.l. undertakes to remedy the defect through repair or replacement of the individual defective component or product.
To benefit from the legal warranty, the Consumer must report the product’s defect of conformity within two months of discovery and demonstrate the product delivery date by means of a valid proof of purchase (receipt or invoice).
To obtain warranty service, the Customer must contact ASA Plastici S.r.l. at 024455894 from 8:30 AM to 12:30 PM and from 1:30 PM to 5:30 PM, Monday through Friday, or by sending an email to: ecommerce@asaplastici.it.
Subsequently, the Customer must complete and send, to the email address indicated above or by post, the return form indicating all the data to demonstrate that the purchased product is eligible for this purpose. To improve service and reduce response times, customers are invited to provide all the data requested in the return form.
Should the data provided be inadequate, ASA Plastici S.r.l. reserves the right not to accept the non-conformity claim, or a quote will be issued and the product will be handled outside of Warranty.
Once authorization for the return of the goods has been received, the customer must ship, at their own expense, the goods together with a photocopy of the duly completed return form to the following address: ASA Plastici S.r.l. Via Marconi 7, 20090 Trezzano s/N – MI.
Once the product has been received and the conditions for warranty coverage have been verified, the customer will be contacted to be informed of the estimated time for completion of the repair or replacement of the Product.
ASA Plastici S.r.l. undertakes to ensure that repairs are carried out within a reasonable time from the request and do not cause significant inconvenience to the Customer.
If the Warranty Clauses are met, the product will be repaired or replaced and returned to the customer free of charge.
Replacement or repair of the product does not affect the validity and duration of the legal warranty, which will continue to run from the moment of delivery of the original Product.
- Warranty Exclusion Clauses
– The Warranty is considered NULL AND VOID if the product has been tampered with (opening a product constitutes tampering).
– The Warranty is considered NULL AND VOID if the label or identification data of the device has been altered or removed, or if the supplied wiring has been modified or tampered with.
– The Warranty is considered NULL AND VOID if the product has been used, installed, or connected improperly, subjected to abuse, negligence, or damage resulting from accidental causes, liquids, condensation, natural events, incorrect transport, or physical breakage.
– The Warranty is considered NULL AND VOID if the damage results from a modification, repair, or alteration of the Product that has been carried out without the prior written authorization of ASA Plastici S.r.l.
– The Warranty does not cover damage caused by electrostatic discharge, conducted/induced electrical discharges caused by lightning, or other phenomena external to the Product.
– The Warranty does not cover cosmetic damage to the Product such as scratches, dents, cuts, as well as damage attributable to impacts and/or falls.
- Out-of-Warranty Service and Related Costs
Should it be determined after shipment of the Product that the Warranty Clauses are not satisfied, the Customer will be informed of the nature of the defect and the estimated repair/replacement costs. Such costs (including handling and inspection costs) will be entirely borne by the Customer, together with the Product shipping costs.
Fixed costs: handling, inspection, and shipping: €80.00 + VAT
Labor for service: Labor hours will be charged to the customer at a maximum rate of
€38/h excluding VAT, with a minimum charge for a single service equal to half an hour of labor.
Professional Purchasers (VAT Number Purchases)
These warranty conditions apply exclusively to professional purchasers (VAT number purchases)—i.e., purchases made by a natural or legal person acting in the exercise of their business, commercial, professional, or craft activity.
- Warranty Duration
Products are guaranteed for a period of 12 months from the date of Product delivery.
The legal warranty is the responsibility of the seller and applies to goods sold through the website: https://shop.asaplastici.com/
- Commitment to Remedy the Defect
During the validity period of this Warranty, should a lack of conformity due to manufacturing defects be verified and recognized, ASA Plastici S.r.l. undertakes to remedy the defect through repair or replacement of the individual defective component or product. A credit note may be requested only if replacement and repair are not possible.
To benefit from the warranty, the purchaser must report the defect within 8 days of discovery and demonstrate the product delivery date by means of a valid proof of purchase (invoice).
To obtain warranty service, the Customer must contact ASA Plastici S.r.l. at 024455894 from 8:30 AM to 12:30 PM and from 1:30 PM to 5:30 PM, Monday through Friday, or by sending an email to: ecommerce@asaplastici.it.
Subsequently, the Customer must complete and send, to the email address indicated above or by post, the return form indicating all the data to demonstrate that the purchased product is eligible for this purpose. To improve service and reduce response times, customers are invited to provide all the data requested in the return form.
Should the data provided be inadequate, ASA Plastici S.r.l. reserves the right not to accept the non-conformity claim, or a quote will be issued and the product will be handled outside of Warranty.
Once authorization for the return of the goods has been received, the customer must ship, at their own expense, the goods together with a photocopy of the duly completed return form to the following address: ASA Plastici S.r.l. Via Marconi 7, 20090 Trezzano s/N – MI.
Once the Product has been received and the conditions for warranty coverage have been verified, the customer will be contacted to be informed of the estimated time for completion of the repair or replacement of the Product.
ASA Plastici S.r.l. undertakes to ensure that repairs are carried out within a reasonable time from the request and do not cause significant inconvenience to the Customer.
If the Warranty Clauses are met, the product will be repaired or replaced and returned to the customer free of charge.
- Warranty Exclusion Clauses
– The Warranty is considered NULL AND VOID if the product has been tampered with (opening a product constitutes tampering).
– The Warranty is considered NULL AND VOID if the label or identification data of the device has been altered or removed, or if the supplied wiring has been modified or tampered with.
– The Warranty is considered NULL AND VOID if the product has been used, installed, or connected improperly, subjected to abuse, negligence, or damage resulting from accidental causes, liquids, condensation, natural events, incorrect transport, or physical breakage.
– The Warranty is considered NULL AND VOID if the damage results from a modification, repair, or alteration of the Product that has been carried out without the prior written authorization of ASA Plastici S.r.l.
– The Warranty does not cover damage caused by electrostatic discharge, conducted/induced electrical discharges caused by lightning, or other phenomena external to the Product.
– The Warranty does not cover cosmetic damage to the Product such as scratches, dents, cuts, as well as damage attributable to impacts and/or falls.
- Out-of-Warranty Service and Related Costs
Should it be determined after shipment of the Product that the Warranty Clauses are not satisfied, the Customer will be informed of the nature of the defect and the estimated repair/replacement costs. Such costs (including handling and inspection costs) will be entirely borne by the Customer, together with the Product shipping costs.
Fixed costs: handling, inspection, and shipping: €80.00 + VAT
Labor for service: Labor hours will be charged to the customer at a maximum rate of
€38/h excluding VAT, with a minimum charge for a single service equal to half an hour of labor.
In any case, before proceeding with repair/replacement, the Customer will be asked to approve the quote.
Disposal of Electrical and Electronic Materials
Disposal of Electrical and Electronic Materials
The electrical/electronic products you have purchased or those you may wish to dispose of cannot be discarded at end of life with normal household waste. They must be returned free of charge to an authorized collection point to be treated in an environmentally responsible manner. For a list of municipal collection points, please consult www.cdcraee.it
Collection of Used Products of Equivalent Type (art. 22 of Legislative Decree 49/2014) In compliance with the provisions of Legislative Decree no. 49 of March 14, 2014, ASA Plastici S.r.l. (National Register of Environmental Managers registration number Category 3bis ………), upon supply of new electrical and electronic equipment (EEE) intended for a household, through purchase on the Asaplastici online store site, offers the Consumer free collection, on a one-for-one basis, of used electrical and electronic equipment (consumables excluded) to be disposed of as waste, provided it is of equivalent type to the new equipment supplied (equivalent WEEE). Collection of equivalent WEEE will be carried out at the delivery location of the new product.
To benefit from free collection of equivalent WEEE, the Consumer must communicate their intention at the time of ordering the new product or within a maximum of 180 working days from the invoice issue date, by contacting ASA Plastici S.r.l. via email at ecommerce@asaplastici.it attaching a copy of the purchase invoice to the collection request.
The quantity of equivalent WEEE for which collection is requested may not exceed the quantity of products of similar type purchased.
Once the request has been verified, ASA Plastici S.r.l. will arrange for collection of the equivalent WEEE using authorized couriers who will contact the Consumer to agree on the collection date. On the agreed date, the Consumer must ensure that the equivalent WEEE is ready for collection (disconnected from power, etc.). Collection may be refused if there is a risk of contamination to the personnel in charge of collection or if it is evident that the equivalent WEEE does not contain its essential components or contains waste other than WEEE.
